Need help? Our support team can assist with account questions, identity verification and withdrawals, technical concerns, bonus activation or general feedback. Reach us via live chat, email or phone for fast guidance on deposits, payment methods and mobile compatibility. For urgent problems call the hotline. Support operates across listed hours and 24/7 channels where available. We're here to help.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email available for account, payments and technical help and general feedback |
| General enquiries | [email protected] - Corporate, billing and enquiries |
| Affiliate enquiries | [email protected] - Partner programme and marketing |
| Phone | +61 2 9471 3852 - Calls accepted during working hours |
| Working hours | Mon-Fri, 09:00-22:00 AEST - Sat-Sun, 10:00-18:00 AEST |
Email assistance
For detailed requests, account-related issues or matters that need an explanation or supporting documents, email is the preferred way to contact us. Include a clear subject line and make sure your contact details are up to date to help avoid delays. Where possible, use the email address registered to your account.
Send us a message
Response Time
Support requests are usually handled promptly. Most inquiries are answered within one business day. Complex issues requiring document checks or third-party input may take longer, sometimes several business days, depending on their nature. Response times vary by channel and peak periods.
Feedback
Share feedback, suggestions or ideas to improve the site. Use Live Chat, email or the feedback form to send your thoughts and we’ll review them carefully. Submissions help fix issues, shape new features and improve navigation. Thanks for taking the time to tell us what works and what needs attention.